Our goal: 100%
customer satisfaction
Bas Ronteltap, CEO B-TRAYding Nederland BV
“We’re very proud of our company, our B-TRAY products and our service. Especially our drive to always find ways to meet our customers’ needs. What do our customers need today? What do they need tomorrow? Anticipating and thinking ahead are second nature to us. Answering questions before they’re asked and always being one step ahead. Every aspect of our products and service affects how our customers think about us. Understanding this is the basis of the B-TRAY culture. It’s what makes us who we are. It’s why we do what we do.”
Our promises
Top Quality
At B-TRAY, we only select the best materials for our hotel room products. They must be reliable, safe, and strong to withstand intensive use in hotels. We offer a 2-year warranty on all our products.
Excellent Service
Customers appreciate us for our fast response time. Whether it’s a question, a quotation request, or a complaint, we always respond within one working day, and usually in as little as two hours.
Fast Delivery
We are very proud of our well-stocked Netherlands-based warehouse. In 95% of cases, B-TRAY products are in stock for immediate shipment. Our company cooperates with reliable logistic partners to ship your products as quickly as possible. Wherever you are located in the world!
Competitive Pricing
Our prices are very competitive, thanks to our in-house design, production, and sales.
Safe Products
Our products go through a rigorous testing process, to guarantee maximum safety for your guests and staff. They are approved by all major testing, inspection, and certification companies, such as Intertek and Bureau Veritas.
Sustainability
Our hotel products are made to minimise their impact on the planet. From packaging to power consumption, each detail is carefully conceived to protect the environment.
2008
How it all began
B-TRAY is a Dutch family owned business with years of experience in the hotel and hospitality industry. Our journey started in 2008 as a supplier of in-house designed and manufactured hospitality trays. When the first B-TRAY hospitality tray was created in 2008, we laid down the foundation of our success. Because of all the positive feedback and the great demand for luxury in-room products, we gradually started designing and developing more and more coffee and tea trays alongside other hotel room accessories. We extended our range with luggage racks, ironing centres, hair dryers, and bathroom scales.
2023
Our succes continues
B-TRAY has grown from a local supplier to a global player in the field of luxury in-room accessories. With the help of our large network of international clients, hospitality professionals and resellers, we are proud to do business in more than 100 countries!
Our reference list includes some of the finest hotels in the world. In addition to (international) hotel chains, individual hotels, and cruise companies, we are increasingly supplying service-oriented institutions such as hospitals, nursing homes, and universities.
Eye for Detail
We pride ourselves on consistent quality and eye for detail. Every aspect is worked out with the utmost precision for the perfect look.
Eye for Design
Our products design teams have years of experience in the hotel and hospitality industry. They design with hotels and their guests in mind. Quality, safety, and ease of use are paramount in the design.
Perfection
Our products are designed and manufactured with the highest possible care. This means you can expect top quality products. We only select the best materials for our products, such as 304 stainless steel, solid beech, heat-resistant ABS, and first-class hotel porcelain. Our products must be reliable, safe, and strong to withstand demanding use in hotels.
Curious to know what our clients think of us? Check out some of our testimonials.
Oops...
All B-TRAY products are thoroughly tested before they are brought to market and covered by a 2-year warranty. However, if a product shows a defect, B-TRAY offers you the service that you require. We guarantee maximum support if something goes wrong with a product. In case it’s a design, material or manufacturing defect, we will send a replacement product free of charge.
Large inventory - Fast delivery
We are proud of our well-stocked Netherlands-based product warehouse. It measures nearly 1000m², providing a total storage capacity of 650 pallets (around 60,000 products!). So, whether you want to order 1 or 500 pieces, in 95% of cases our standard hotel products are stock for immediate shipment.
Because B-TRAY cooperates with reliable logistic partners, we can ship our orders very quickly. Direct logistic services from our own warehouse ensure a fast and safe delivery. We deliver them at the right time and place in a cost-effective way and to the satisfaction of our customers.
Sustainable hotel supplies
B-TRAY & eco-friendly products
At B-TRAY, we are conscious of the environment and the importance of sustainability. We want to contribute to a healthier climate and a greener planet by supplying eco-friendly “green” hotel room products. Our hotel supplies are made to minimise their impact on the planet. From packaging to power consumption, each detail is carefully conceived to protect the environment.
B-TRAY & WeCycle
B-TRAY is a member of the Dutch non-profit WEEE recycling network, WeCycle. WeCycle ensures waste electrical equipment is collected responsibly and optimally processed into new raw materials. In this way, we contribute to a circular economy.
B-TRAY & WeForest
A few years ago, we started a partnership with WeForest.org, an international organisation dedicated to planting trees and bringing back forests to make the earth cooler, alleviate poverty, and restore ecosystems. How does B-TRAY help? For every five wooden hospitality trays or three luggage racks sold, we plant a tree in Zambia or India. The total number of trees donated by B-TRAY is 10,307!
Through our eco-friendly products, our partnership with WeForest, and our contribution to Wecycle, B-TRAY is committed to helping to reduce the impact on the environment.
Get in touch
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Contact us
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Company details
B-TRAYding Nederland BV
Laan van Vredenoord 33
2289 DA RIJSWIJK
The Netherlands
T. +31 (0) 23 542 12 12
F. +31 (0) 23 531 81 99
www.btray.com
info@btray.com
CoC: 60570490
VAT: NL853966163B01
Bank details
ING NV
Postbus 1800
1000 BV AMSTERDAM
The Netherlands
IBAN NL36INGB0003984423
BIC INGBNL2A
Exclusive resellers
Saniteh (Croatia)
Mr Stanojevic or Mrs Skakelja
T. +385 1 3818 140
igor@saniteh.com
ivana@saniteh.com
www.hotelstore.hr
NSKEY online (Greece)
Mrs Thomopoulou or Mr Mizerakis
T. +30 210 990 4324
or +30 281 024 4947
natalia@nal.gr
e.mizerakis@nal.gr
www.nskey.gr
Guest Supplies (Ireland)
Mr Osborne
T. +353 (0)87 701 6396
or +353 (0)83 817 9167
jason@guestsupplies.ie
info@guestsupplies.ie
www.guestsupplies.ie
Hospistyle (Italy)
Dario, Roberto or Maria
T. +39 (0)35 704 252
info@hospistyle.it
www.hospistyle.it